Setting the Standard For Zero Defects
About the Bowen Quality Department
In the spirit of the Bowen Core Value "Continuous Improvement", our Quality Department stands as the sentinel over our vision of Zero Defect projects. Our dedicated Quality Managers have the knowledge and understanding of the codes and standards that govern our work. They work hand in hand with our project teams to ensure that our clients receive a finished product that is of the highest workmanship.
For projects that do not require an onsite Quality Manager, we assign an onsite employee to the role of Quality Champion. The Quality Champion serves as the single point of contact for the Quality Managers responsible for that project. The Quality Manager also becomes a resource for the Champion as they work closely throughout the life of the project.
Major Functions
During the Project Planning Phase:
- Identifies critical operations that require high level of quality control
- Assists project team in planning these operations prior to construction
During the Construction Phase:
- Re-communicates quality requirements identified during planning phase
- Verifies quality of ongoing construction operations
- Educates company-wide if quality issues arise ("Quality Shorts")
- Tracks quality issues for company resource library & project debriefing
During Project Debriefing:
- Reviews project team quality performance
- Verifies that resource library is updated with lessons learned
- Develops educational material for continuous improvement of quality
- Collaborates with Education/Standards departments to ensure high competency of field personnel
